For returns in Canada and International orders, please contact customer service at 1-866-315-6555 or visit our International Shipping & Returns for a return instructions.
Returns & Exchange have never been easier
We partner with Loop and Happy Returns to offer you the choice of a return or exchange for a different product. Start your return or exchange online, select the items you wish to return and tell us why. Then, locate a Return Bar near you and use the emailed QR code to complete your return drop-off in less than a minute.
- Free returns
- No box or label needed
- Thousands of Return Bar locations nationwide
- Refund initiated at drop off
- Return Bar returns are more sustainable than mail returns
For Canada and International customers, please visit our International Shipping for a return instructions & label.
Exchanges
Exchanges for other styles or sizes are permitted within 30 days of purchase. After you have processed your Exchange, and as soon as the return parcel is scanned at a UPS facility, you will receive an email with instructions on how to redeem your online credit. All items sent back must be unworn and unwashed with the original tags. Don't forget, our Fit Experts are also here to help!
With the number of limited-edition drops we do (and how fast we sell out of sizes and colors), we offer instant exchanges to get your items even faster. It's a great option to get your replacement right away to avoid your new size selling out! When using instant exchanging, you have the option to enter your credit card details and hold $1 to have the new item shipped out to you before you ship the item back to us. We will ship your new items straight away; you just need to pop the return items in the mail within 14 days— otherwise you will be charged for the extra items. We ask for the credit card details as a security measure, and you will only be charged if you do not return your items within 14 days of initiating the return.
Refunds at Return Bars
When you complete your return at a Return Bar, debit or credit card refunds are initiated immediately, but can take a few business days to post to your account (this is all based on how your credit card company handles refunds). Return Bar has 5,000+ locations nationwide. Find a location near you.
Mail Returns only
Start your return online here. Box up your items, apply the label provided, and ship them back to us. You’ll get an email when your items have been received and your refund has been processed. Please allow up to 30 days for your refund to be initiated
Additional Guidelines
For a full refund on your credit card (minus shipping costs), your return must be postmarked within 30 days after your order is shipped.
All returned merchandise must be in "as-received" condition with tags and panty liners in place. If items are soiled, damaged, worn, used or in other than as received condition, they will be returned to the customer.
Merchandise received after 45 days of ship date will not be accepted for credit, reorder or refund. The items will be returned to sender.
Items purchased anywhere other than longitudeswim.com will be returned to the customer.
NO UPS Pickups will be provided for return packages; the customer must drop off the package.
Final Sale items are not eligible for returns or exchanges. No refunds, no exceptions.
We are here to help!
As always, Longitude Swim stands behind the products we sell. If for any reason you are not satisfied, please email us at service@longitudeswim.com or phone us at 1-866-315-6555, and we will try our best to remedy the problem as quickly as possible. Your satisfaction is our top priority!
